It is human nature that when we receive extremely bad customer service, we tell everyone we know. When we receive excellent customer service we tell some of the people we know...
I would like to give a big shout out to Sun Camera Service Ltd for some excellent customer service!
A few days ago, I noticed that the flash on my camera was not firing when it should. I did some testing and found that my flash was working properly on other cameras but other flashes were not working on my Canon 7D Mark II. I spoke to the folks at my local Henry's and they told me that Canon would be happy to give me a quote but that it might take 6 to 8 weeks to perform a repair. My camera is no longer under warranty and I had no intention of going 6 to 8 weeks without my camera so I did what anyone else would do - start searching the internet.
I found a few articles explaining that sometimes the screws under the Canon hotshoe cover get loose and that, by removing the cover, one can access the screws and tighten them. I am not a super handy guy but this seemed easy enough. As I removed the battery and proceeded to remove the cover of the hotshoe I realized that I could already see the screws -the cover was missing.
I paid a visit to Sun Camera Service - 2150 Steeles Ave W, Concord, ON L4K 2Y7, Phone: (905) 669-6406. Just east of Keele St on the north side of Steeles Ave. I explained the missing cover to the technician behind the counter. He took my camera into the back and, after 2 minutes, brought it back with a hotshoe cover. We tested it several times and everything was working very well. He wouldn't even take any money - he just told me to remember Sun next time I needed a repair. I am still smiling and so is my camera.